faq

Every day I am asked loads of urgent questions about digital processing of images - retouching and restoring family photos, enhancement or repairing pictures.

If you haven't found the answers to your questions here or have some difficulties with your images, do not hesitate to write me by email or just send your message using the ’get a free consultation’ form. I'll try to give you the most exhaustive information.

Thank you!

Photomaster – is a professional care of your photographs.

vintage photo gallery

2. In what way can I place my order?

Any way you like, it is very easy. You can either send your photos by email to service@photomaster.biz or take advantage of our form of order (I do recommend it). I can also give you access via FTP, which is especially convenient when uploading a lot of files.

3. How is the price for your work formed?

Only individually. After many years of work with digital images I can say that any two photos looking equally damaged may take different periods of time and different operations to repair them.
As soon as an image gets to me, I preliminarily examine it and according to the obtained results I fix the price, which is then sent to you for further approval. Only after getting your agreement do I get down to work.
The prices are available on the page "pricing". As you can see, they are quite loyal to your purse.

4. Can I view my photograph before I pay for it?

Absolutely! Before paying for the work done, I’ll send you a small-sized sample of the finished image. If you are satisfied with it, you will get the full-sized image immediately after the payment. Should you wish to make any changes, they are made over for free, as a rule. Then you get a second sample, with all the necessary changes made.
What is more, even after you have paid for the photographs and received the full-sized file, don’t hesitate to apply to me if you should need any advice or participation.

5. How long does it take to have a photograph restored?

It depends on the degree of complicacy. An ordinary photographic restoration doesn’t usually take more than three business-days. In other cases it may take longer. On average the term of performing an order is 5 – 7 business-days. But if a photo has heavy damage and considerable parts of the image have been lost, the term of performing the order may be prolonged.
I also perform urgent orders within 24 hours. In this case the cost of the service is increased by 50%.

6. How is it necessary to scan photographs for further restoration?

It is essential to meet several simple conditions. Any image, colored or black-and-white, should be scanned into RGB (color space) with the resolution of 300 dpi or 600 dpi, or with the maximum optical resolution of your scanner, but with the exception of the interpolation one. Before scanning, switch off all the additional options of the scanner (increase in detail resulting, Auto Contrast & Color Correction, Auto Exposure and others). Following all these rules will let you get a RAW digital scan. It will contain the maximum information about the original photograph, which will provide the best possible quality of the digital restoration and repair of damaged pictures. You will find more detailed information on this issue in my article "Scanning photographs"

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our advantages

  • Save your money
    (you will be surprised how cost effective our service really is: lowest price versus highest quality)
  • Save your time
    (you can place an order from home or your office; you can also make all the necessary changes and additions through the Internet)
  • Save your nerves
    (the original photo won´t be damaged as we deal with its digital copy; the most careful attitude to all the details of your photos)
  • An absolute guarantee of excellent quality
  • Free consultations & advice
  • Discounts to our regular customers and wholesale clients
  • You pay for the order only after the work has been done

payment methods

Sign up for a free account and transfer money to service@photomaster.biz

Preserve your family photos forever


What a reverential feeling is to look at our old family photos! Our old tattered photo albums keep the dearest photos of our closest and most beloved people. These pages of family history contained in a photo album represent a visual genealogical tale of generations + [more tips]